The award winning British Engineering Services!
It was great to start 2019 with the news that we had made it to the final three for our first ever company award as British Engineering Services, alongside Capita PIP and BT Openreach. After a lengthy judging process which took place over several months, we are delighted to share that we were named winners of The Forum’s prestigious Customer Contact Innovation Award for Enterprise Planning at the awards ceremony. And as if that wasn’t enough, we even picked up a second award for Innovation of the Year making us the overall winners of the night, beating EE, The Times and The Sunday Times, Eon, Esure, RBS, Anglian Water and Newday!
“We are absolutely delighted and extremely proud of our team. We consistently adopt a pioneering and innovative approach to delivering for our customers and it’s undoubtedly paying off. We’re setting the highest benchmark possible every single day and we should all be pleased with everything we’ve achieved so far,” said Stewart Kay, Group CEO.
The Forum judges were particularly interested in our approach to scheduling and planning our great Engineer Surveyor workforce and spent time with a number of our people to learn more about what we’ve been doing in these areas. And the response couldn’t have been any better with comments including ‘The British Engineering submission is the best we’ve had in 10 years’ and ‘The Innovation of the Year Award for 2019 is won by a team that puts customers service at the heart of transforming the business, from strategic planning to pricing to real-time flexibility. It lays down a challenge to all of us: how do we make our organisation stand out from the crowd?’
“This has been another amazing team effort. I have never been part of a team that has won an award with such high accolade from our peers. Well done everyone, this is fantastic news and a reflection of everything we’re doing as a business,” said Paul Hirst, MD of Inspections.
Our very own Dave Gill, Operations Director, Sue Allen, Head of Capacity Planning, Paul Hirst, MD of Inspections and Ste Doyle, Operational Development Leader all attended the ceremony on behalf of our now award winning company!